AI phone agent roles

An AI phone agent for every call you make or take

Six ready-made roles — from an AI receptionist to an outbound appointment setter. Each starts with goals, a greeting and the right tools, runs on the same MCPDial runtime, and is yours to edit.

Start free Browse the roles

The roles

Pick a role, then make it yours

Each page shows what the role does, a sample call, the tools it ships with and the rules it follows.

Inbound

AI receptionist

Answers every call, books, routes and takes messages — 24/7.

Learn more

Outbound

AI sales caller

Calls warm leads within minutes, qualifies and books the meeting.

Learn more

Inbound & outbound

AI appointment setter

Books, confirms and rebooks appointments — and cuts no-shows.

Learn more

Outbound

AI event & marketing caller

Invites, confirms RSVPs and fills your events.

Learn more

Outbound

AI follow-up & survey caller

Checks in after a sale or visit and captures structured answers.

Learn more

Inbound

AI support triage

Understands the problem, opens the ticket, routes the urgent ones.

Learn more

At a glance

What each role ships with

Straight from the templates. Any role can get any tool — including your own through MCP — these are just the defaults.

Default capabilities of each AI phone agent role
Role	Answers inbound calls	Places outbound calls	Books into your calendar	Transfers to a person	Sends SMS	Sends email	Updates the contact
Receptionist	Yes	No	Yes	Yes	Yes	No	Yes
Sales caller	No	Yes	Yes	No	No	Yes	Yes
Appointment setter	Yes	Yes	Yes	No	Yes	No	No
Event & marketing caller	No	Yes	No	No	Yes	Yes	Yes
Follow-up & survey caller	No	Yes	No	No	No	Yes	Yes
Support triage	Yes	No	No	Yes	No	Yes	Yes

Inbound & outbound

Answer the phone, or pick it up and call

Inbound roles answer your number. Outbound roles call your contacts — only those with a lawful basis, checked before every dial.

inbound

Inbound roles

Pick up on the first ring, answer from your knowledge, book, route and take messages.

outbound

Outbound roles

Call leads, confirm appointments, invite to events and follow up — consent, do-not-call and calling hours enforced by the runtime.

Per-country outbound rules are on the AI calling compliance page.

Every role

Different jobs. Same guarantees.

What a role changes is the goals and the tools. What stays the same is how every call is run, billed and kept.

AI disclosure first

The first sentence of every call says it is an AI assistant for your company. The runtime adds it; no script can remove it.

Your tools through MCP

Built-in calendar and messaging, plus MCP tools with a policy per tool.

Processed in-region

Transcription, the model and the voice run in the workspace’s region — CH, EU or US — with no automatic cross-border fail-over.

One all-in rate

$0.19 → $0.13 per connected minute, model, voice and termination included. See pricing.

FAQ

Questions about AI phone agent roles

What is a role?

A starting template — goals, greeting and tools — for one job your company does on the phone. Every role runs on the same agent runtime, and everything in the template is editable.

Can one company run several roles?

Yes. Mix them: a receptionist can hand a caller to a booking agent, or to you. Each agent has its own goals, tools and number.

Which roles can make outbound calls?

Sales caller, Appointment setter, Event & marketing caller, Follow-up & survey caller. Every outbound dial is checked against consent, do-not-call lists and local calling hours; in Germany, France and Switzerland outbound is consent-only at launch.

Does every role disclose that it is an AI?

Yes. The first sentence of every call, inbound and outbound, says it is an AI assistant for your company — added by the runtime so no script can remove it.

How much does an AI phone agent cost?

The same all-in rate for every role: $0.19 per connected minute on Free, down to $0.13 on Scale. Ringing and unanswered calls are free; browser test calls cost nothing.

Pick a role and talk to it in a minute.

Build from a template, test it free in your browser, then give it a number. Pay per connected minute — no seats, no setup fee.

Start free Read the quickstart